How to Change Security Question in Vivo

Before changing anything, work out which security question you mean. vivo phones can use separate questions for a vivo account, privacy tools, app lock, File Safe, hidden icons, or lock-screen recovery. These systems don't always share the same menu.

If you follow the wrong path, you may never see the setting you need. Use the guide below to match the question to the right place first.

Identify which vivo security question you need to change

There are three common cases:

1. vivo account or identity verification question

This question is linked to your vivo account. You may see it during account recovery or identity verification.

Use this route when you want to change an account security question:

> Settings → Accounts or Accounts & sync → Account & security → Security questions → Change

The exact name may vary by phone and software version. Some models show Accounts, while others show Accounts & sync.

2. Privacy, app lock, File Safe, or hidden-icons question

This question protects private phone features. It may be connected to:

• App lock
• File Safe
• Hidden apps or hidden icons
• Privacy protection
• A privacy password

These settings are generally managed through iManager or the phone's Privacy area, not through vivo account settings.

3. Lock-screen recovery question

This is used when you can't remember the phone's lock-screen password. It is a recovery step, so it may appear only after several failed password attempts.

The instructions available for this case say to enter an incorrect password five times, choose Forgot password, and then answer the security questions. This does not mean every vivo model has the same recovery screen.

Change a vivo account security question from Settings

If you still remember the current security questions and answers, the account route is the clearest way to change them.

Steps for a vivo account

1. Open Settings.
2. Look for Accounts or Accounts & sync.
3. Open Account & security.
4. Tap Security questions.
5. Choose Change.
6. Follow the prompts to select or enter the new questions and answers.
7. Confirm the change if the phone asks you to verify the existing answers.

The menu may not look exactly the same on every vivo phone. For example, a newer version may place account settings under a slightly different heading, while an older version may use Accounts & sync.

The key part of the path is finding:

> Account & security → Security questions → Change

This is the answer to how to change vivo security question when the question belongs to your vivo account.

If you mean an identity verification question

An identity verification question is usually part of the same account-security area. Start with Settings, open your account section, and look for Account & security or Security questions.

You may see a label such as Identity verification, depending on the software version. If the phone asks for the existing answer before allowing a change, enter it carefully. The available instructions only support changing the question when the current security information is known.

They don't confirm a universal way to replace an account question after both the question and answer have been forgotten.

Change privacy, app lock, file safe, or hidden-icons security questions through iManager

If the question protects private phone content, try iManager instead of the account menu.

A commonly listed path is:

> iManager → Privacy → Settings icon in the upper-right corner → Choose the relevant option

The last option can depend on what you want to change. Look for a setting related to privacy protection, app lock, File Safe, hidden icons, or the security question.

Steps for the privacy tools

1. Open iManager.
2. Tap Privacy.
3. Tap the Settings icon in the upper-right corner.
4. Select the privacy feature you need to manage.
5. Look for an option to change the security question, privacy password, or related recovery details.
6. Enter the current password or answer if the phone asks for it.
7. Save the new information.

This is the route to try for how to change security question in vivo Y20 when the question belongs to App Lock, File Safe, hidden icons, or another privacy feature. It is not the same as changing a vivo account question.

If iManager is not on your phone

Some vivo phones may put the same tools directly in Settings. Search Settings for terms such as:

• Privacy
• App lock
• File Safe
• Hidden apps
• Privacy protection

You can also use the Settings search box if your phone has one. Search for security question or privacy password.

The labels may change between models, but the feature should still be under privacy or security tools rather than the vivo account section.

What to do if you forgot the vivo security question

First, identify which system you forgot it for. A forgotten vivo account question is different from a forgotten privacy question, even if both are called a security question.

Try these checks:

1. Read the screen carefully. Does it mention a vivo account, privacy password, App Lock, or File Safe?
2. Return to the matching menu. Use Settings for an account question and iManager or Privacy for private features.
3. Check whether the phone asks for the old answer. A change option may require the existing answer before it allows an update.
4. Don't keep guessing randomly. Repeated wrong answers may lead to a temporary lock or make the recovery process harder to follow.
5. Look for an on-screen recovery option. The available instructions differ by feature and model.

The supplied information does not confirm one universal reset method for every vivo phone. In particular, it does not establish that you can bypass a forgotten security question without a reset, account verification, or another approved recovery step.

That matters if you have forgot privacy password and security question in vivo. The available instructions identify this as a recovery problem, but they don't confirm a single set of steps that will restore access in every case.

Unlock a vivo phone when the security answer is forgotten

If you are locked out at the phone's lock screen, one listed recovery method works like this:

1. Enter an incorrect lock-screen password five times.
2. Tap Forgot password when that option appears.
3. Enter the requested security-question answers.

This is the available instruction for how to unlock vivo phone if forgot security question, but there is an important limit: it only helps if you can still answer the questions. The instructions provided do not confirm a universal way to unlock the phone when the security question itself has also been forgotten.

Don't treat the lock-screen recovery path as the same thing as changing a vivo account question. It is a recovery screen tied to the device lock, and the wording or availability may vary by model.

If Forgot password does not appear after the stated attempts, stop rather than trying many more guesses. Your phone may use a different recovery process, or the feature may not be available in the same form on that software version.

Also be careful with any instructions that promise a guaranteed bypass. The available information does not support a no-verification method for defeating the lock screen.

Privacy password and app-encryption PIN problems

Privacy tools can use their own password or PIN. This may protect App Lock, File Safe, hidden icons, or private files.

The search results refer to a forgotten app-encryption PIN as a six-digit PIN. If your phone asks for six digits, you may be dealing with this privacy-security system rather than your vivo account.

Try to identify the exact screen:

• A vivo account screen points toward Settings → Accounts or Accounts & sync.
• A privacy or app-lock screen points toward iManager → Privacy.
• A lock-screen recovery screen appears after failed device-password attempts.

If you remember the privacy password or answer, open the privacy settings and change the security question from there. If you remember neither the password nor the question answer, the available material does not provide a confirmed reset procedure.

That means you should not assume that changing the vivo account question will fix the privacy problem. These can be separate security systems. A new account answer may have no effect on App Lock or File Safe.

The same caution applies to searches such as how to change identity verification question in vivo when forgot password. The correct steps depend on whether “identity verification” belongs to the vivo account or to a private phone feature. Check the wording on the screen before choosing a recovery path.

Check the steps for your vivo model, including Y11, Y20, Y21, and Y31

The main paths may apply to vivo Y11, Y20, Y21, and Y31 phones, but the menu names can differ by software version and region.

Use these model checks:

vivo Y11

Start in Settings and look for Accounts or Accounts & sync if the question belongs to your vivo account. For privacy features, check iManager → Privacy and then the upper-right Settings icon.

vivo Y20

For how to change security question in vivo Y20, first decide whether the question is for the account or for privacy tools. Use the account path for account questions. Use iManager for App Lock, File Safe, hidden icons, or privacy protection.

vivo Y21

The same split applies. Search Settings for the account section, or open iManager and look under Privacy. Don't assume a question shown inside App Lock can be changed from the vivo account page.

vivo Y31

Check both the account and privacy routes if you're unsure which system is asking for the answer. The setting may have a different label, but terms such as Account & security, Privacy, App lock, and File Safe can help you find the right area.

Before attempting recovery, identify your vivo security-question type. Then use the matching Settings path for a vivo account or the iManager path for privacy features. If the answer is forgotten, follow only the recovery options your phone actually shows rather than assuming one unlock method works on every vivo model.